Meet your Billing Advisors and What They Can Do For You
- 3 min read
Meet RMA’s Billing Advisors: Jolene Peters, Melissa Sedgwick, Lilia Lazarz, and Tania Marini.
Each Billing Advisor at RMA brings over a decade of experience and possesses extensive knowledge in various billing types, claims submission, and claims reconciliation. We are also well-versed in the various payment models associated with the Faculty of Health Sciences at McMaster University. Our post-Transformation customer service model will assign a designated Billing Advisor as your point of contact to assist with all your billing needs. Just to name a few, here are some common services we can assist with:
Onboarding New Physicians
Our team can guide you through the process of obtaining an OHIP billing number, setting up your GO Secure, and updating your banking information with the Ministry of Health (MoH). Once registration with the MoH is completed, we will facilitate the onboarding process to ensure a smooth transition to RMA. Once the RMA onboarding process is complete, your account access will be activated, and you will be ready to submit billing.
It doesn’t stop there! An RMA Billing Advisor will also provide a thorough overview of RMA and OHIP processes, ensuring you understand how your billing is handled and processed by the MoH. With our support, you’ll have complete clarity and confidence in your billing procedures.
Specialty Update
If you are a physician who has obtained a new speciality, a Billing Advisor can guide you through the necessary steps to update your CPSO profile and OHIP registration. Once this has been completed, we can update your billing profile to ensure proper claims submission.
Billing Training
Are you a new practicing physician and feeling overwhelmed by billing? Don’t sweat it! An RMA Billing Advisor is here to help. We offer comprehensive billing training across all specialties and service types for both you and your delegates.
An efficient billing system is critical for our customer satisfaction and here at RMA we have perfected our expertise in the billing systems and will play a vital role in the development pipeline. Our team is dedicated, and we take pride in our role as leaders of the RMA billing agents. Our commitment to guiding our team not only enhances their skills but also elevates the overall performance of our billing team.
With our expert guidance and ongoing communication with the MOH personnel, we can help clarify information and enhance the overall learning experience. You can quickly become confident in managing your billing processes, allowing you to focus on providing excellent patient care.
Personalized Support
Throughout your journey with RMA, a Billing Advisor is available to support you by phone, email or an in-person or virtual meeting. We can explore opportunities to increase revenue, maximize billing efficiency, and reduce potential rejections. Additionally, we are here to address any discrepancies or concerns you may have. Your billing needs are our priority, and we’re committed to helping you every step of the way.
In conclusion, with our dedicated support, you can focus on what you do best—while we handle the complexities of billing.
Sincerely,
The RMA Billing Advisors
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